Terms of Service

Last updated: July 14, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of BlueTalk by NexusBlue ("BlueTalk," "we," "us," or "our"), a platform operated by NexusBlue LLC, an Ohio limited liability company ("Company"), located at 80 Drew Ct., Springboro, OH 45066. By creating an account, accessing, or using BlueTalk, you agree to be bound by these Terms. If you do not agree, do not use the service.

2. Description of Service

BlueTalk is a customer engagement platform providing AI-assisted and human-operated voice calling, SMS/text messaging, and related communication and workflow tools for businesses ("Customers") and their authorized users. Customers may use BlueTalk to place and receive phone calls, send and receive text messages, and record and transcribe those communications for business purposes such as quality review, training, and record-keeping.

3. SMS / Text Messaging Program Terms

BlueTalk enables Customers and their representatives to send and receive SMS text messages to and from end recipients. The following terms apply to that messaging program:

  • Message frequency varies depending on the conversation and the Customer's use of the service; there is no fixed number of messages sent per period.
  • Message and data rates may apply, as determined by your mobile carrier.
  • You may opt out of receiving messages from a specific number at any time by replying STOP to any message from that number. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent to you from that number unless you opt back in by replying START.
  • Reply HELP to any message for assistance, or contact us directly at the email address in Section 10 below.
  • Carriers are not liable for delayed or undelivered messages. Supported carriers may change from time to time without notice.
  • A Customer's representative may initiate the first text message to a recipient (for example, a sales representative following up on an inquiry). That first message will identify the Customer organization and the sending representative, and will include opt-out instructions consistent with this section.

4. Call & Message Recording

Certain calls and text conversations placed or received through BlueTalk may be recorded and/or transcribed for quality assurance, training, compliance, and record-keeping purposes. Where recording occurs, an audible or written disclosure is provided at or before the start of the interaction. Customers are responsible for ensuring their use of call recording complies with applicable state and federal law, including two-party/all-party consent requirements in states where they operate.

5. Account Registration & Responsibilities

You must provide accurate registration information and are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to use BlueTalk only for lawful purposes and in compliance with all applicable laws, including telemarketing, consumer protection, and telecommunications regulations (including the Telephone Consumer Protection Act and applicable state analogs).

6. Acceptable Use

You agree not to use BlueTalk to:

  • Send unsolicited messages to recipients who have opted out or requested no further contact;
  • Send unlawful, harassing, deceptive, or fraudulent communications;
  • Violate any recipient's privacy or applicable consent requirements; or
  • Interfere with or disrupt the service or its underlying infrastructure.

7. Payment & Billing

Paid subscriptions are billed in accordance with the plan selected at signup or as otherwise agreed in a separate order form. Fees are non-refundable except as required by law or expressly stated otherwise.

8. Disclaimers & Limitation of Liability

BlueTalk is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, NexusBlue LLC will not be liable for indirect, incidental, special, or consequential damages arising from your use of the service.

9. Termination

We may suspend or terminate access to BlueTalk for violation of these Terms, including messaging-program abuse or failure to honor opt-out requests.

10. Governing Law & Contact

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. For questions about these Terms, contact us at support@nexusblue.io or NexusBlue LLC, 80 Drew Ct., Springboro, OH 45066.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of BlueTalk after changes take effect constitutes acceptance of the revised Terms.